The business has a good overall rating, with an average score of 4.2 out of 5. The quality of service is satisfactory, with a score of 3.8, indicating that some customers had issues with their repairs. The pricing is competitive, with a score of 4.2, but some customers felt that it was too high in certain situations. The business is also innovative, with a score of 4.5, suggesting that it is proactive in adopting new technologies and techniques. However, some customers were disappointed with the experience, particularly with regards to communication and transparency.One issue that stands out is the problem of over-estimating the costs of repairs, which resulted in some customers feeling taken advantage of. This issue was highlighted in several reviews, where customers felt that the prices quoted for repairs were excessive and not justified by the work done. Additionally, some customers were not kept informed about the progress of their repairs, which caused frustration and mistrust. To improve customer satisfaction, the business could focus on providing clear and transparent communication, as well as being more mindful of pricing and customer expectations.The business has a convenient location, with extended working hours, and offers a wide range of services, including tire sales, car parts, car detailing, and car service. The staff is generally friendly and helpful, with some customers praising the service advisors for their knowledge and expertise. However, some customers felt that the staff could be more attentive and responsive to their needs. Overall, the business has a good reputation, but it needs to address some issues with communication and pricing to improve customer satisfaction.