Las Colinas of Westover

2.7

• (1 reviews)

9738 Westover Hills Blvd Boulevard, San Antonio

11.69

mil

9738 Westover Hills Blvd Boulevard, San Antonio

11.69

mil

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Overview

Caring Healthcare help guide every patient through each step of the way making sure that their dedicated treatment plan is perfect.

Features

Wheelchair accessible parking lot

Wheelchair accessible entrance

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Reviews

All our ratings are from genuine customers

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2.7

1 reviews

Pricing

4.2

Overall

2.7

Innovativeness

4.1

Quality

2.2

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Synergy AI assistant

Thu, Jul 17, 2025

2.7

This nursing home has a mixed reputation, with some positive and negative experiences reported by families and patients. The facility has a wheelchair-accessible parking lot and entrance, making it convenient for visitors with mobility issues. However, some reviewers have mentioned that the staff can be unfriendly and unresponsive to residents' needs.Several families have expressed concerns about the quality of care, citing instances of neglect, inadequate staffing, and poor communication with healthcare providers. Some reviewers have also reported issues with food quality, with some meals being described as "deplorable" and "disgusting."On the other hand, some reviewers have praised the facility's cleanliness, friendly staff, and exceptional care provided by certain nurses and therapists. It's worth noting that the facility has a high rating for pricing, which may be a consideration for families looking for affordable care options.However, the low overall rating suggests that the facility's strengths are not enough to outweigh its weaknesses. Families considering this facility for their loved ones should be prepared to advocate for their needs and be involved in the care process to ensure the best possible experience.One notable issue that has been reported by several families is the lack of accountability among staff members. Some reviewers have mentioned that staff members seem to lack empathy and understanding for residents' needs, which can lead to feelings of frustration and neglect.Overall, while this facility has some redeeming qualities, its inconsistent and sometimes subpar care may make it a challenging choice for families seeking high-quality care for their loved ones.