The business has an overall high score, which reflects its strong reputation among customers. The quality of services is exceptionally high, with most clients praising the work of the technicians, especially Kellie, who is mentioned multiple times in the reviews. The prices are competitive, but not the lowest, which may affect the pricing score. The innovativeness of the business is also noteworthy, with the owner, Kellie, offering a flexible and online program for becoming an aesthetician or lash artist. The business has received many positive reviews, with customers praising the cleanliness, professionalism, and value they receive. However, there is one negative review that highlights poor service and unprofessional behavior from a technician, which may indicate a need for better training or management.