The location of this business is wheelchair accessible, which is a significant plus for those with mobility issues. The place is also well-organized, with clear rules and guidelines for visitors. The staff is knowledgeable and enthusiastic, making the experience enjoyable. They seem to genuinely care about the well-being of the animals, which is a great sign. On the other hand, the building itself appears to be a bit old and shabby, which might be a turn-off for some visitors. However, the kindness and dedication of the staff more than make up for this. One visitor was upset with the lack of response when they called to report an injured bird, but this seems to be an isolated incident. Overall, the business appears to be doing a great job, but could benefit from some maintenance and updates to its physical space.