This law firm has had a mixed experience from clients. While some have been extremely satisfied with the service they received, others have been left disappointed. The firm is located in a wheelchair-accessible building, making it easily accessible for people with disabilities. However, some clients have mentioned issues with responsiveness, with some saying they were ignored or left in the dark. Quality of service is also a concern, with some clients stating that they were not properly represented in court. On the other hand, pricing seems to be a strong point, with some clients being pleased with the affordable rates. Unfortunately, there is not enough information to provide a score for innovativeness. The main issue that stands out is the firm's responsiveness, with several clients expressing frustration with being ignored or left in the dark. This has led to a negative impact on the quality of service and overall satisfaction with the firm.