This law office is definitely worth considering for your personal injury needs. The team, led by Jeff Tom, is responsive, kind, and genuinely cares about their clients. They keep you informed and set clear expectations, which is very important in a challenging situation. Communication is excellent, with everyone being friendly, professional, and courteous. The office is wheelchair accessible, and appointments are recommended, but online scheduling is also available. The working hours are standard, with the office closed on weekends. One client did have a less than satisfactory outcome, but they praised the team's professionalism and courtesy. This law office seems to be doing a great job in representing clients and providing excellent service. However, as with any business, there is room for improvement, particularly in terms of achieving the desired outcomes for all clients.