This location is well-established in the community, offering a wide range of products and services. The staff is friendly and knowledgeable, often going above and beyond to provide excellent customer service. They are happy to offer advice and recommendations, making them a great resource for pool owners.However, some customers have reported waiting for extended periods of time to be served, and a few have experienced difficulty getting their issues resolved. Additionally, some employees have been described as "rude and condescending," which is a significant concern.Overall, this location seems to be a reliable choice for pool supplies and services, but it's essential to be patient and flexible when visiting. With a few adjustments to their staff training and customer service approach, this location could easily achieve a 5-star rating.The store's inventory is well-stocked, and they offer a variety of products, including chemicals, equipment, and accessories. They also provide convenient services like onsite testing and delivery, making it easy for customers to get what they need.While some customers have expressed frustration with the pricing, many have reported finding the prices to be reasonable and competitive. However, it's worth noting that some products may be more expensive than others, and customers should be prepared for this.In terms of innovativeness, this location seems to be staying on top of the latest trends and technologies in the pool industry. They offer a range of modern products and services, and their staff is happy to provide information and guidance to customers.One of the standout features of this location is its commitment to being LGBTQ+ friendly. This is a significant advantage for customers who value diversity and inclusivity.Overall, this location is a solid choice for pool owners and enthusiasts, offering a range of products and services in a welcoming and inclusive environment.