The business provides excellent customer service with staff members like Docia and Michelle, who are professional, kind, and attentive to the needs of customers. The facilities are clean and well-maintained, and the units are accessible and suitable for various needs, including RV and boat storage. The staff is helpful and informative, making the process of renting a unit easy and hassle-free. One issue is that there have been instances of rate increases for long-term renters, which may be a concern for some customers. However, the staff is generally friendly and accommodating, and the facility is well-located and convenient. The business has a high rating overall, with many customers praising the excellent customer service and helpful staff.