This spa offers a tranquil atmosphere, beautiful views, and luxurious amenities. The facilities are well-maintained, and the staff is friendly and attentive. The infinity pool and outdoor areas are stunning, and the amenities such as the steam room, sauna, and vitality pools are a great addition. However, some customers have reported issues with overcrowding, noise levels, and service quality. It's essential to book appointments and plan ahead to avoid these issues. Some customers have also mentioned that the prices can be steep, but the quality of services and amenities justifies the cost. The spa has received praise for its relaxing atmosphere, excellent services, and beautiful facilities. The innovativeness of the spa is high, with unique amenities and services that cater to various needs. However, some customers have reported minor issues with the amenities, such as the Quench bar menu and the fireplace.One notable issue is the variability in service quality, with some customers experiencing subpar services, particularly with the hair salon. There have been reports of false advertising, misleading information, and poor communication. Additionally, some customers have experienced issues with billing, with discrepancies in charges and difficulties in getting refunds. Despite these issues, the spa has a high overall rating, indicating that the positive experiences far outweigh the negative ones. It's essential to research and understand the spa's policies and procedures before booking appointments to avoid any potential issues.