This location seems to have a good reputation. Many customers have praised the quality of service, professionalism, and cleanliness of their carpets after using this company. The owner, Paul Walker, is also mentioned as being very personable and accommodating. However, one issue that is mentioned several times is the occasional unprofessional behavior of some of the technicians, such as not showing up on time or not following through on promises. Despite this, the company seems to have a strong commitment to customer satisfaction and has taken steps to address these issues. The only real negative review comes from a customer who had a poor experience with a technician who failed to show up and then became aggressive when the customer complained. This issue was eventually resolved, but it highlights the need for better communication and customer service training. Overall, this location seems like a good choice for those looking for a reliable and professional carpet cleaning service.