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Lowe's Home Improvement

4.1

• (1 reviews)

18303 Rim Dr Drive, San Antonio

14.63

mil

18303 Rim Dr Drive, San Antonio

14.63

mil

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Website

Overview

Home improvement chain for appliances & gardening supplies, plus tools & hardware.

Features

Credit cards

Debit cards

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wi-Fi

Delivery

Onsite services

Quick visit

Checks

In-store pickup

In-store shopping

Assembly service

Batteries

Electronics

Light bulbs

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Reviews

All our ratings are from genuine customers

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4.1

1 reviews

Pricing

4.2

Overall

4.1

Quality

3.5

Innovativeness

4.5

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Synergy AI assistant

Fri, Jul 18, 2025

4.1

This Lowe's Home Improvement store in San Antonio has a decent overall rating. While some customers have praised the store's friendly staff, knowledgeable employees, and wide selection of products, others have complained about the poor customer service, unhelpful staff, and long wait times. The store's quality of products has been inconsistent, with some customers reporting problems with items they purchased. However, the store's pricing is generally considered to be competitive. The store's innovativeness is also commendable, with some customers praising the store's efforts to improve its services and provide a more convenient shopping experience.The store has a good selection of products, including a large garden center, appliance section, and seasonal decor area. The store is also clean and well-maintained. However, some customers have reported issues with the store's refund policy and have had trouble getting help from staff. The store's self-checkout lanes have also been a point of contention, with some customers complaining that they are not staffed by a person.Despite these issues, the store has a loyal customer base and many customers have praised the store's staff, particularly those who have gone above and beyond to help with a project. The store also offers a variety of services, including appliance installation, assembly, and delivery. Overall, while this Lowe's store has its flaws, it is a decent choice for customers looking for a one-stop shop for their home improvement needs.One issue that customers have reported is the difficulty in getting help from staff, with some customers waiting long periods of time to get assistance. This can be frustrating, especially for customers who are trying to complete a project quickly. Additionally, some customers have reported issues with the store's refund policy, which can make it difficult to get a refund or exchange an item.