This Macy's department store is a decent option for those looking to shop for brand-name clothing, accessories, and home furnishings. However, some customers have reported issues with quality, with some products being old or smelling terrible. Prices can be high, but there are often sales and discounts available. The store's innovativeness is also a mixed bag, with some customers appreciating the wide selection of products and others finding the layout and organization to be confusing. One major issue that has been reported is the rude behavior of some sales staff, particularly in the women's department and around the Chanel section. On the other hand, some customers have had excellent experiences with friendly and helpful staff, such as the associates who helped them find what they needed and went above and beyond to provide good service. The store's accessibility is also a plus, with wheelchair-accessible entrances and on-site parking. Overall, this Macy's is a solid choice for those looking to shop in the area, but customers should be aware of the potential for quality issues and poor customer service.