This large department store chain offers a wide selection of brand-name clothing, accessories, and home furnishings. The location on State Street in Chicago has a beautiful historic building with a Tiffany-tiled ceiling, and the interior is organized and easy to navigate. The staff is generally helpful and friendly, although some customers have reported difficulty finding assistance at times.Despite being a large store, the inventory can feel overwhelming, and some sections may appear sparse. However, the prices are generally competitive, and customers can often find good deals on clearance items. The store's innovativeness is evident in its incorporation of new technologies, such as NFC mobile payments, and its efforts to provide a seamless shopping experience.One issue that has been reported by some customers is the lack of employee attention and help. Some customers have felt ignored or disrespected by staff members, which can be frustrating and detract from the overall shopping experience. To improve, the store could focus on providing better customer service and ensuring that employees are attentive and helpful to all customers.Overall, this Macy's location is a great place to find a wide selection of products and enjoy a pleasant shopping experience. However, some customers may be put off by the lack of employee attention and help.