The company has a relatively stable reputation, with an overall score of 3.8 out of 5. The quality of service is a mixed bag, with some reviewers praising the maintenance team, particularly Rick, for their professionalism and efficiency. However, others have reported issues with customer service, long wait times, and difficulty in getting maintenance requests fulfilled. Pricing seems to be a strength, with most reviewers noting that the cost of rent and services is reasonable. Innovativeness is also a mixed bag, with some reviewers praising the company's use of technology and others noting that the application and portal systems can be clunky and difficult to use. Overall, the company seems to be struggling with consistency and follow-through, but has some strong points in terms of customer service and pricing.There are a few issues that stand out from the reviews. One of the main complaints is the difficulty in getting maintenance requests fulfilled in a timely manner. Many reviewers have reported having to wait days or even weeks for maintenance requests to be completed, and some have even reported having to contact the company multiple times to get a response. This suggests that the company may need to improve its communication and follow-through on maintenance requests.Another issue that stands out is the lack of local customer service. Many reviewers have noted that the company's customer service is handled by a call center, which can make it difficult to get answers to questions and resolve issues. This can be particularly frustrating for customers who have specific needs or concerns that require a personal touch.Finally, there are a few reviewers who have reported issues with the company's business practices, including overcharging for services and difficulty in getting refunds. This suggests that the company may need to review its business practices and ensure that they are transparent and fair.Overall, while the company has some strong points, it also has some significant areas for improvement. With a focus on improving communication, follow-through, and business practices, the company may be able to improve its reputation and provide better service to its customers.