This business has a wide variety of high-quality plants and knowledgeable staff. However, the quality of the plants has been inconsistent, with some customers receiving dead or dying trees. Prices are reasonable, but some customers have been overcharged. The business has shown a willingness to innovate and improve, but it can be slow to respond to customer concerns. While there are some issues with customer service, the business has a loyal customer base and a reputation for providing high-quality plants. One notable issue that customers have mentioned is the high cost of some plants, particularly trees, which can be twice as expensive as those found at other nurseries. Overall, the business is a good option for customers looking for a wide selection of plants and knowledgeable staff, but it may not be the best choice for those on a tight budget.