The business has a good reputation and reputation among customers, with a score of 4.6 out of 5. It offers a wide variety of products, including vapes, CBD products, and Kratom, which caters to the needs of its customers. The store is LGBTQ+ friendly and has a wheelchair-accessible entrance and parking lot, making it accessible to everyone. However, there are some concerns about customer service. Some customers have reported being treated poorly by some employees, particularly when they try to return or exchange products. The store's "All Sales Are Final" policy can be frustrating for customers who feel that it is too strict. Despite this, the store has a large selection of products and offers competitive pricing, which makes it a popular destination for customers. The employees, such as Gilbert, Destiny, and Lacy, are generally helpful and knowledgeable about the products. However, the inconsistent customer service and the lack of flexibility with returns and exchanges can be a drawback for some customers.