This business location offers a decent overall experience, with a slight drawback in quality. The quality of services and facilities could be improved, considering the presence of break-ins and rat problems reported by some customers. However, the pricing is very competitive, making it an attractive option for those on a budget. The innovativeness of the business is evident in its willingness to adapt and improve, as seen in the positive reviews about the customer service. The business is wheelchair accessible, and accepts credit and debit cards for payment. However, the lack of attention to rat problems and break-ins raises some concerns about the business's ability to maintain a secure and clean environment.Some customers have reported excellent customer service, with friendly and helpful staff, particularly Mia, who went above and beyond to accommodate their storage needs. The business has also been praised for its cleanliness and efficiency. However, there have been instances of poor business practices, such as automatically drafting payments from customers' accounts without their consent. The business needs to address these issues to provide a more satisfactory experience for its customers.