The store has a decent overall rating, but there are some issues that need to be addressed. The quality of service has been a major concern, with several customers complaining about rude staff and poor customer service. While the pricing is competitive, it's not enough to make up for the subpar service. The store's innovativeness is also not being utilized to its full potential, with many customers expressing disappointment with the lack of new and exciting products. One major issue that stands out is the presence of a few extremely rude and unprofessional staff members, including Wendy Hollis, who have been mentioned multiple times in customer feedback. This is unacceptable and needs to be addressed immediately. The store's management needs to take a closer look at their hiring and training processes to ensure that all staff members are providing a positive and welcoming experience for customers. With some improvements in these areas, the store could potentially become a more enjoyable and successful shopping destination.