San Antonio
Meritage Homes - San Antonio
12.31
12.31
Overview
Visit Meritage Homes' Tucson, AZ new home community Valencia Crossing in Tucson, AZ. Live in an energy-efficient home in Craycroft Elementary School School District. Move-in ready homes available.
Features
Wheelchair accessible parking lot
Wheelchair accessible entrance
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Quality
Pricing
Overall
Innovativeness
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The location of Meritage Homes in San Antonio has received a lot of negative feedback from customers. The overall experience has been marred by issues with quality, professionalism, and responsiveness. Several customers have reported difficulties with warranty claims, with some even stating that their warranty claims have been ignored or dismissed. Many customers have expressed frustration with the construction process, citing problems with finishing work, such as tile installation, drywall, and painting. Some customers have also reported issues with the customer service department, stating that phone calls and messages have gone unanswered.Despite the issues with quality and customer service, some customers have reported that the pricing of Meritage Homes is competitive, which is reflected in the relatively high score for pricing. However, the high innovativeness score suggests that the company is attempting to innovate and improve its processes, which may help to address some of the current issues.It's worth noting that the company has responded to some of the negative reviews, apologizing for the issues and offering to get in touch with the customers to resolve their concerns. However, many customers have expressed disappointment with the follow-up and resolution process, stating that it has taken weeks or even months to receive a response or resolution to their issues.One notable issue that has been reported by multiple customers is the poor communication from the construction managers and customer service team. Several customers have stated that they have been left with unanswered phone calls and unreturned messages, which has made it difficult for them to get the issues resolved.Overall, while Meritage Homes may have some redeeming qualities, such as competitive pricing, the company's struggles with quality, professionalism, and responsiveness have left a poor impression on many customers. It's essential for the company to address these issues and improve its customer service and construction processes to regain the trust of its customers.
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Categories
Construction & Development
Construction company
Construction & Modeling
Real estate developer
Home builder
Housing development
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