San Antonio
Metropolitan Family Practice
1.11
1.11
Overview
A group of board certified family practioners and physician assistant providing care for patients of all ages.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
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Overall
Quality
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This location is struggling with providing quality care to its patients. Many reviewers have expressed frustration with the staff's attitude and behavior, with several instances of being treated rudely or dismissively. The office appears to be disorganized, with long wait times and difficulties in getting appointments or refills. Additionally, there have been several complaints about the office's billing practices and insurance issues. While some reviewers have praised the doctors themselves, the overall experience seems to be marred by issues with the support staff and administrative processes. The issue with the front office staff's behavior and treatment of patients is a major concern.Some reviewers have reported having to wait excessively long periods of time to be seen, with one reviewer waiting over 4 hours for a 10-minute appointment. Others have expressed frustration with the phone system, which can be difficult to navigate and often results in long hold times. The office's handling of patient records and billing has also been a source of concern, with several reviewers reporting issues with their insurance being processed incorrectly.On the other hand, some reviewers have praised the doctors themselves, particularly Dr. Shaw, who has been described as knowledgeable and caring. However, these positive comments are not enough to offset the numerous complaints about the office's operational issues.The innovativeness of the office's practices and policies is also a concern, with some reviewers feeling that the office is not adapting to the changing needs of its patients. The office's refusal to accommodate a patient's request to have their power of attorney accompany them to an appointment is a particular example of this, and has led to one reviewer feeling that their mother was denied the care she deserved.Overall, while there are some positive aspects to this location, the numerous complaints about the staff, billing, and operational issues make it a challenging place to receive quality care.
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Hours
Closed
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Categories
Medical Service
Family practice physician
Physicians
Medical clinic
Hospitals
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