The business is well-established and has a long history of providing good service. However, one of the clients had a very bad experience with a massage therapist who seemed to be in a hurry and didn't finish the massage as agreed. The therapist was also rude and demanding, which is unacceptable for a business that relies on customer satisfaction. The location is wheelchair accessible and has restrooms available, which is convenient for clients. The business accepts various payment methods, including NFC mobile payments, debit cards, and credit cards. The working hours are standard and consistent throughout the week. Overall, the business has its strengths, but it needs to improve its customer service to maintain a high rating. One major issue is the poor treatment of a client by a massage therapist, which resulted in a loss of business and a negative review.