The business has mixed reviews from customers, with some praising the staff's professionalism and compassion, while others have experienced issues with communication and lack of care for the cemetery grounds. The overall rating is 3.8 out of 5, indicating a slightly above-average experience. The quality of service is rated 3.4 out of 5, suggesting that some areas for improvement exist. The pricing is rated 3.9 out of 5, indicating that customers generally find the costs to be reasonable. The innovativeness score is not available as there is not enough information to determine this aspect of the business.Some customers have reported having a positive experience with the staff, particularly John Trevino, who has been described as compassionate, patient, and professional. However, others have had negative experiences, including poor communication, unmet expectations, and lack of care for the cemetery grounds. One customer even reported that the staff was dismissive and lacked empathy.Despite these mixed reviews, the business has received praise for its beautiful facilities and convenient location. Some customers have appreciated the fact that they can hold multiple services and ceremonies at the same location, making the process easier for families.One notable issue that has been reported is the lack of care for the cemetery grounds. Some customers have mentioned that the grass is overgrown, headstones are damaged, and the overall appearance of the cemetery is neglected. This has led to feelings of disrespect and frustration among some families.Overall, while the business has its strengths and weaknesses, it appears that there are areas for improvement, particularly in terms of communication, care for the cemetery grounds, and staff attitude.