San Antonio
Monarch Behavioral Health, PLLC
13.06
13.06
Overview
The therapists at Monarch Behavioral Health offer counseling & therapy services and psychological testing in San Antonio Texas. Call now!
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating
Restroom
LGBTQ+ friendly
Transgender safespace
LGBTQ+ friendly
Gender-neutral restroom
Identifies as women-owned
Identifies as women-owned
Appointments recommended
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Overall
Innovativeness
Pricing
Quality
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Monarch Behavioral Health has received mixed reviews from clients. While some have reported positive experiences with their therapists and appreciate the clinic's accessibility, others have expressed frustration with the billing practices, customer service, and therapy sessions. One reviewer mentioned feeling judged by a therapist before even entering the session, while another reported being asked for credit card information before an appointment and being charged unexpectedly.Several reviewers have mentioned issues with billing, including being charged more than expected and receiving confusing invoices. Some have also reported difficulties with scheduling appointments and communicating with the clinic's staff. On the other hand, some reviewers have reported positive experiences with the clinic's therapists, who have been described as knowledgeable, kind, and effective. These reviewers have appreciated the clinic's flexibility in scheduling appointments, including evening and weekend availability, as well as the option for telehealth sessions.Despite these positive experiences, the clinic's overall rating suggests that there are still significant issues that need to be addressed. The clinic's policies and procedures may be contributing to these problems, and it may be helpful for the clinic to re-evaluate its approach to billing, customer service, and therapy sessions.One reviewer mentioned that the clinic's billing practices were "unethical" and that they felt "unheard" by the clinic's staff. Another reviewer reported feeling "uncomfortable" and "unwelcome" during their therapy sessions.The clinic's policies and procedures may be contributing to these problems. For example, the clinic requires clients to have a credit card on file before scheduling an appointment, which can be confusing and frustrating for some clients. Additionally, the clinic's billing practices may be unclear, leading to unexpected charges and confusion.To improve, the clinic could consider revising its policies and procedures to better serve its clients. This might include clarifying its billing practices, providing more transparent and understandable information to clients, and ensuring that clients are heard and understood by the clinic's staff. By taking these steps, the clinic may be able to improve its overall rating and provide a more positive experience for its clients.
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Hours
Closed
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Categories
Education & Learning
Psychologist
Medical Service
Mental Health
Other Medics
Financial Service
Financial Advisors
Counselor
Mental health clinic
Psychotherapist
Child psychologist
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