Overall, the business has an average rating, but it seems to have some issues with its reliability and quality of service. The company has a decent overall rating of 3.4 out of 5 stars, but it also has a significant number of negative reviews, with 42 reviewers giving it 1-star ratings. This suggests that the company may not be meeting the expectations of all its customers.> Quality: 2.8====================The quality of the company's service seems to be a major concern. Many reviewers have reported issues with damaged or lost items, and some have even accused the company of theft. While the company has received some positive reviews, the number of negative comments suggests that quality control may be a problem.> Pricing: 4.9====================The company's pricing seems to be a major strength. Many reviewers have commented on the reasonable and affordable prices offered by the company. However, some reviewers have reported that the prices may not be entirely transparent, and that the company may charge extra for services that were not agreed upon.> Innovativeness: ====================Unfortunately, there is not enough information to evaluate the company's innovativeness.The company has a physical address and working hours, which suggests that it is a legitimate business. However, the number of negative reviews and complaints suggests that the company may need to improve its quality of service and customer satisfaction. One issue that stands out is the company's handling of damaged or lost items, which seems to be a major concern for many customers. The company's owner, Kelly, has been accused of being unresponsive and unhelpful in resolving customer complaints. This suggests that the company may need to improve its customer service and communication skills in order to meet the expectations of its customers.