This independently owned & operated franchise specializes in service & repair of major home appliances, offering a wide range of services, including appliance installation, diagnosis, and repair. The company has a strong reputation for professionalism, with most customers praising the technicians' knowledge, efficiency, and politeness. Many customers have also appreciated the prompt service, with some even reporting that the technicians arrived ahead of schedule.However, there is one notable issue that a customer pointed out - the company's policy of charging a diagnostic fee, even if the issue cannot be diagnosed during the visit. This policy has led one customer to express concern about the value for money, although most customers have found the prices to be reasonable.In terms of innovativeness, the company appears to be up-to-date with the latest technologies and techniques, with customers praising the technicians' ability to diagnose and repair complex issues. The company's online scheduling system is also praised for its ease of use and prompt communication.Overall, Mr. Appliance of Comal & Guadalupe appears to be a reliable and professional company that provides excellent service and value for money. While there may be some issues with the diagnostic fee policy, the company's strengths in quality, pricing, and innovativeness make it a top choice for appliance repair services.