This business location has been providing services for a while and is well-known in the community. The staff is very helpful and knowledgeable, making the tax process smooth and easy. Many clients have reported receiving a good refund, and the prices are considered fair. The team is friendly and welcoming, making clients feel at ease. However, there have been some issues with delays in receiving refunds and some clients have reported being overcharged. The team does not seem to handle problems very well, as one client was told that the IRS's "Where's my refund" app is not a reliable source of information, despite it indicating that the refund was on the way. This lack of transparency and responsiveness is a major concern. Despite this, the business has a good overall reputation and is a popular choice for tax services.