San Antonio
National Car Rental
7.10
7.10
Overview
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Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Onsite services
Identifies as women-owned
Identifies as women-owned
Active military discounts
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Innovativeness
Quality
Pricing
Overall
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The business has a four-star rating overall, indicating a generally positive experience. However, the quality of service falls short, with a score of 3.1 out of 5. This suggests that some customers have had issues with the cleanliness or maintenance of the vehicles. On the other hand, the pricing is highly rated, with a score of 5 out of 5, indicating that customers find the costs to be fair and reasonable. The business also shows a high level of innovativeness, with a score of 4.5 out of 5, suggesting that they are proactive in implementing new ideas and improving their services. However, the fact that quality falls short may indicate that the business needs to focus on improving the consistency of their services.The business location is wheelchair accessible, which is a positive aspect. The staff is generally friendly and helpful, with many customers praising their service. However, there have been some issues with vehicle cleanliness and maintenance, which suggests that the business may need to improve their quality control measures. Overall, the business has a strong reputation and is a popular choice for car rentals. However, they may need to focus on improving their quality to meet the high standards of their customers.There is one major issue that stands out: a customer had their luggage left in one of the rental cars and the business did not take any action to retrieve it, leading to a frustrating and disappointing experience. This incident highlights the importance of having a system in place to handle lost or left-behind items, and it may be worth investigating how the business can improve their processes to prevent similar issues in the future.
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Categories
Travel & Recreation
Car rental agency
Car Rental
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