This business location seems to be doing a good job in terms of overall satisfaction. However, one issue sticks out: reliability. The business had a customer leave with a scrape mark below the headlight and didn't bother to tell the customer about it. This lack of attention to detail and communication is concerning and suggests that the business may not be as reliable as customers would like. On the other hand, the business has received numerous positive reviews praising the quality of work, friendly staff, and competitive pricing. The business seems to be able to meet customers' needs and provide a high level of service. However, it's essential for the business to work on its reliability and communication to maintain a high level of customer satisfaction. Despite this issue, the business's high overall rating suggests that it is doing many things right, and with some improvement, it could become an even more reliable and trustworthy option for customers. The staff is described as friendly, and the business seems to go above and beyond to provide excellent service.