The business location of the New Braunfels Animal Welfare Rescue seems to be a well-established government service, providing assistance with animal control and welfare issues. The staff is generally kind and professional, with some employees showing exceptional care and expertise, such as Officer Herrera, who handled a large rat snake in a garage with confidence and care. The business responds promptly to calls and has a team that is dedicated to keeping the community safe. However, there seems to be a problem with inconsistent response times and lack of assistance with loose dogs, which can be frustrating for residents who are trying to help the animals. This has led to some negative experiences, such as having to wait until there's an attack or being told to release the dog and hope it's not hit by a car. Despite this issue, the business is generally reliable and helpful, making it a good option for residents who need assistance with animal-related issues.