San Antonio
New Braunfels VA Clinic
33.00
33.00
Overview
Welcome to the official website of the U.S. Department of Veterans Affairs. Discover, apply for, and manage your VA benefits and care.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
Photos & videos
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Overall
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This location is operated by the New Braunfels VA Clinic, which appears to have experienced numerous issues with customer service and communication. Many patients have reported difficulties in reaching staff by phone, with some claiming that calls go straight to voicemail or are disconnected after a certain period. Additionally, some reviewers have mentioned long wait times for appointments and delays in receiving test results or medication refills.On the other hand, a few reviewers have had positive experiences with the clinic, praising the friendliness and helpfulness of the staff, as well as the clinic's convenient location and modern facilities. However, these positive reviews seem to be exceptions rather than the rule.The clinic's overall score is dragged down by the numerous complaints about poor customer service and communication. While the clinic's pricing and innovativeness are not explicitly mentioned in the reviews, it is likely that these aspects would also be affected by the clinic's overall reputation for poor service.One potential issue that stands out is the clinic's apparent lack of accountability and responsiveness to patient concerns. Several reviewers have mentioned that they have had to repeatedly contact the clinic to resolve issues, only to be met with silence or dismissal. This lack of accountability and responsiveness is a major concern and may indicate a deeper problem with the clinic's culture and management.Overall, it seems that the New Braunfels VA Clinic has significant room for improvement in terms of customer service and communication. While there are some positive reviews, the clinic's overall reputation is marred by numerous complaints and concerns.
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Hours
Closed
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Categories
Medical Service
Veterans hospital
Medical clinic
Hospitals
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