The business has a somewhat decent overall reputation, but with a very low rating from customers. The service was marred by a single, extremely unpleasant interaction with a representative in the parts department. A customer reported being met with rudeness and a complete lack of helpfulness, which is unacceptable in any business. This one issue had a significant impact on the customer's experience and led them to seek assistance elsewhere. The fact that the manager never returned the customer's call after being informed of the issue also suggests a lack of accountability within the business. Despite this, the business has a wheelchair-accessible parking lot and entrance, as well as in-store pickup for service options, which is a positive feature. The working hours are also standard and convenient for most customers. However, the lack of availability on Sundays may be a drawback for some. Overall, while the business has some redeeming qualities, the poor customer service experience is a major concern that needs to be addressed.