San Antonio
Northeast Customs Collision Repair
9.87
9.87
Features
Restroom
Debit cards
Wheelchair accessible restroom
Appointments recommended
Wheelchair accessible seating
Wheelchair accessible entrance
Wheelchair accessible parking lot
Credit cards
Mechanic
Photos & videos
Submit a review
Innovativeness
Overall
Quality
Pricing
Submit a review
This review is based on information gathered from various sources, including ratings and feedback from multiple clients. The overall score of 4.2 reflects a generally positive experience, but with some room for improvement. The quality score of 4.3 suggests that the shop's work is mostly satisfactory, but there may be some minor issues with attention to detail or quality control. The pricing score of 4.5 indicates that clients are generally happy with the cost of services, which suggests that the shop is competitive and provides good value for the price. Finally, the innovativeness score of 4.5 suggests that the shop is keeping up with the latest trends and technologies, but may not be a leader in this area. The review text begins with a positive statement: "Northeast Customs Collision Repair is a reliable and trustworthy shop that delivers high-quality work and excellent customer service." However, there are some concerns raised by clients, including issues with communication, delays in completing work, and a lack of attention to detail. One client reported being told that their vehicle was ready to be picked up, only to discover that it was still not completed. Another client was unhappy with the quality of the work, citing issues with paint and trim. Despite these concerns, the shop has a strong reputation for being honest and transparent, with many clients praising their communication and customer service skills. Overall, Northeast Customs Collision Repair is a solid choice for anyone in need of auto body repair or customization services. While there may be some minor issues with quality control and attention to detail, the shop's commitment to customer service and transparency makes it a trustworthy and reliable option. However, clients should be aware of the potential for delays and issues with communication, and should carefully review the work being done to ensure that it meets their standards. It's worth noting that there are some issues that need to be addressed by the shop, such as the case where a client was told that their vehicle was ready to be picked up, only to discover that it was still not completed. This suggests that the shop may need to improve its communication and project management skills to avoid these types of issues in the future. Additionally, the shop may need to provide more detailed and transparent estimates to clients, to ensure that they are aware of the scope of work and the cost of services.
Own this business?
Hours
Closed
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Categories
Automotive & Boat Service
Auto body shop
Car Parts
Contact business
1