San Antonio
Old Location South
5.84
5.84
Features
Debit cards
Repair services
Wheelchair accessible entrance
In-store shopping
Wheelchair accessible parking lot
Checks
Oil change
Credit cards
Photos & videos
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Quality
Pricing
Innovativeness
Overall
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The business has received a decent rating from customers, but there are some concerns. The overall experience is average, with a score of 3.5 out of 5. The quality of the vehicles and services provided is also average, with a score of 3.4. However, the pricing is a bit of a concern, with a score of 3.1, suggesting that customers may feel that they are not getting the best value for their money. On the other hand, the innovativeness of the business is somewhat higher, with a score of 3.8, indicating that the business is willing to try new things and stay ahead of the curve. Overall, the business has some strengths, but also some areas for improvement.The business has received many positive reviews, with customers praising the friendly and knowledgeable staff, the wide selection of vehicles, and the convenient location. Some customers have also reported having a good experience with the service department, with quick and efficient service. However, there are also some negative reviews, with customers complaining about the long wait times, the high prices, and the pushy sales tactics. Some customers have also reported having issues with the financing process, with long wait times and difficulty getting answers to their questions.One of the biggest concerns for the business is the issue of customers feeling misled or deceived by the sales staff. Several customers have reported being told that a vehicle was in better condition than it actually was, or that certain features or amenities were included that were not actually available. This has led to a loss of trust and confidence in the business, and has resulted in some negative reviews. The business needs to address this issue and ensure that customers are being given accurate and transparent information about the vehicles and services they are purchasing.Another concern for the business is the issue of long wait times and inefficiencies in the service department. Several customers have reported waiting for long periods of time to have their vehicles serviced, and some have reported having to make multiple calls to get answers to their questions. This has resulted in frustration and disappointment for customers, and has damaged the business's reputation. The business needs to address this issue and implement changes to improve the efficiency and speed of the service department.Overall, the business has some strengths, but also some areas for improvement. By addressing the issues of customer trust and service department efficiency, the business can improve the overall experience for customers and build a stronger reputation.
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Categories
Automotive & Boat Service
Car Sales
Kia dealer
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