The Old Navy store located at Building 147, East 86th St Street, New York City, offers a wide range of clothing for the family, from jeans to loungewear, and fun accessories. The store is well-stocked and organized, making it easy to find what you're looking for. The prices are competitive, with frequent sales and discounts available.However, some customers have reported issues with the quality of the clothing, with some items being poorly made or having issues with sizing. Additionally, some customers have reported being followed by employees while shopping, which can be uncomfortable and even harassing.The staff at this location are generally friendly and helpful, with some employees going above and beyond to assist customers. However, some customers have reported issues with slow service, long lines, and unhelpful staff.The store's accessibility is a major plus, with a wheelchair-accessible entrance and on-site services available. The store also offers in-store shopping, in-store pickup, and NFC mobile payments, making it convenient for customers to shop and pay.Despite some minor issues, this Old Navy store is a great destination for families looking for affordable and stylish clothing. However, it's worth being aware of the potential issues with quality and customer service before making a purchase.One major issue to be aware of is the store's handling of customer complaints. Some customers have reported feeling harassed or disrespected by employees, and it's essential to address these issues promptly and professionally.