San Antonio
Olinger - Saenz Mortuary Services
4.59
4.59
Overview
Olinger-Saenz Mortuary Services | provides complete funeral services to the local community.
Features
Wheelchair accessible parking lot
Wheelchair accessible entrance
On-site parking
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Overall
Quality
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The business location is easily accessible and has ample parking for visitors. The Olinger Saenz Mortuary Services have a team of professionals who provide exceptional support and guidance during difficult times. The staff is known for being compassionate, understanding, and helpful in navigating the complex process of funeral arrangements.The business is open 24/7, making it convenient for families to visit and make arrangements at their own pace. However, some reviewers have mentioned issues with responsiveness, particularly in regards to communication and follow-through on certain tasks.Reviews from clients praise the staff's professionalism, kindness, and attention to detail. They often mention specific employees, such as Ally, who went above and beyond to make the process easier and less stressful. Clients appreciate the staff's willingness to listen, explain options, and provide guidance throughout the process.One issue that stands out is the business's handling of a situation involving a significant discrepancy in billing. This reviewer felt taken advantage of and expressed disappointment with the lack of follow-through on their requests for documentation and clarification. Overall, the Olinger Saenz Mortuary Services have a strong reputation for providing exceptional service and support during difficult times.
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Categories
Community & Government
Funeral home
Civic Organizations
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