This business location has garnered a high level of satisfaction from its clients, with an overall rating of 4.6 out of 5. The quality of service has been praised, with a score of 4.2, indicating that clients have been consistently impressed with the professionalism and expertise of the staff. The pricing has also been deemed reasonable, with a score of 4.8, suggesting that clients feel they are getting good value for their money. Additionally, the business has shown a high level of innovativeness, with a score of 4.9, indicating that it is proactive and forward-thinking in its approach to tax preparation and other services.The business's reputation as a welcoming and inclusive space is highlighted in the reviews, with several clients specifically mentioning that they appreciate the LGBTQ+ friendly and transgender safe space environment. The staff's ability to cater to clients with diverse needs is also praised, with some reviewers noting that they have complex tax situations that were handled with ease.One issue that stands out is the occasional delay in responding to client inquiries, with one reviewer mentioning that they had to wait to be acknowledged and that they almost missed the IRS deadline. However, this seems to be an isolated incident, and the business has taken steps to improve its communication with clients.The business's commitment to supporting veterans and small business owners is also evident, with several reviewers mentioning that they appreciate the owner's military background and expertise in helping small business owners navigate tax laws. The business's use of a secure online portal for document uploading and online appointments is also praised, indicating that it is proactive in adapting to changing client needs.Overall, this business location appears to be a well-regarded and trustworthy destination for tax preparation and other services, with a strong reputation for quality, pricing, and innovativeness.