This store seems to have a mixed reputation among customers. While some praise its cleanliness, organization, and variety of selection, others have reported poor customer service, long wait times, and inconsistent policies. The pricing is generally considered reasonable, but some customers have felt underpaid for their gently used items. The store's innovativeness is somewhat lacking, with some customers suggesting that it could benefit from new ideas and approaches to stay competitive. Overall, it's a decent option for parents and caregivers looking for affordable kids' clothing and gear, but some customers may find it frustrating to deal with. One issue that stood out was the store's tendency to be picky about what it buys back, with some customers feeling that the standards are arbitrary and unfair.