This Orange Theory Fitness location in Universal City is a great place to get a workout. The staff is friendly and motivating, with coaches like Jake, Kolin, and Mal who push and encourage you to do your best. The gym is clean and well-maintained, with a variety of equipment and a swimming pool for members to use.The workouts are varied and challenging, with a focus on cardiovascular health and weight loss. Members have reported seeing significant results, including weight loss and improved endurance. The gym also offers a sense of community, with members supporting and motivating each other through their fitness journeys.One area for improvement is customer service. Some members have reported issues with billing and membership cancellations, which can be frustrating and time-consuming to resolve. However, the gym has a system in place for resolving these issues, and staff are working to improve communication and resolve problems quickly.Overall, this Orange Theory Fitness location is a great choice for anyone looking for a fun and challenging workout in a supportive community. With its friendly staff, varied workouts, and sense of community, it's a great place to reach your fitness goals.