The business has mixed reviews from residents, with some praising the staff and amenities, while others have expressed concerns about maintenance and customer service. Many reviewers have mentioned that the staff was friendly and helpful when they first moved in, but some have experienced a decline in service over time. Several residents have mentioned issues with maintenance, including delays and a lack of communication. Some reviewers have also complained about the cleanliness and condition of the pool and fitness center. Despite these issues, many reviewers have praised the location and amenities of the complex. Overall, the business seems to have some room for improvement in terms of maintenance and customer service. One of the major issues is the communication with tenants, as some of them were left feeling uncomfortable and ignored by staff members. This is a significant problem, as it can affect the overall satisfaction of the tenants and their experience living in the complex.