San Antonio
Pantusa Towing & Recovery, LLC
20.84
20.84
Overview
Pantusa Towing & Recovery LLC of Atlanta, GA, is standing by to help with your towing needs. Read about all our services. Call us.
Features
Wheelchair accessible parking lot
Onsite services
Identifies as women-owned
Identifies as women-owned
Identifies as veteran-owned
Identifies as veteran-owned
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Overall
Quality
Pricing
Innovativeness
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This towing company has a strong presence in the San Antonio area, with a 4.6-star rating from third-party reviews. The average rating is impressive, but there are some red flags to consider. Several customers have reported issues with professionalism and communication, including one reviewer who described being left stranded for 4 hours and another who was told that a tow truck would be arriving, only to be left waiting for an additional 2 hours.Despite these issues, the company has a solid reputation for providing excellent service. Many reviewers have praised the drivers, citing their professionalism, courtesy, and efficiency. Some reviewers have even gone out of their way to compliment specific drivers, such as John Lawrence and Frank Sherman.Pricing is another area where the company excels. With a 5-star rating for pricing, it's clear that customers appreciate the company's transparency and fairness in their pricing. However, some reviewers have noted that the company may charge extra fees for certain services, so it's essential to carefully review the estimate before agreeing to the service.In terms of innovativeness, the company scores high marks. They offer a range of services, including roadside assistance, towing, and recovery, and have a strong online presence. The company's website is easy to navigate, and they have a robust social media presence.One issue that stands out is the company's communication. While many reviewers have praised the drivers, some have criticized the office staff for being unresponsive or unhelpful. This is a concern, as clear communication is essential for building trust with customers.Overall, this towing company has a lot to offer, including excellent service, fair pricing, and a strong online presence. However, it's essential to be aware of the potential issues with communication and professionalism. With a little more attention to these areas, the company could truly excel.
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Categories
Automotive & Boat Service
Road Assistance
Towing service
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