This business location has a long history of hat-making and customization. The staff is knowledgeable and helpful, but some customers have reported receiving poor service, particularly from certain employees. The prices are higher than those found at online retailers, but the quality of the hats is generally good. The business has a reputation for being innovative and willing to try new things, but some customers have reported feeling uncomfortable or unwelcome due to the strict store policies.The business has a 3.9-star rating on third-party review platforms, with many customers praising the staff's knowledge and the quality of the hats. However, some customers have reported receiving poor service, feeling unwelcome, or being treated poorly by certain employees. The business has a large selection of hats, including custom-made and one-of-a-kind pieces, and the staff is happy to help customers find the perfect hat.Some customers have reported feeling uncomfortable or unwelcome due to the strict store policies, such as not being allowed to touch the hats or take photos inside the store. However, others have reported having a great experience and receiving excellent service from the staff. The business has a reputation for being a bit quirky and old-fashioned, but this is part of its charm for some customers.Overall, this business location is a good option for customers who are looking for high-quality hats and are willing to pay a premium price. However, customers who are looking for a more relaxed or modern shopping experience may want to look elsewhere.