Parklane West Healthcare Center

4.1

• (1 reviews)

2 Towers Park Ln Lane, San Antonio

3.95

mil

2 Towers Park Ln Lane, San Antonio

3.95

mil

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Features

Wheelchair accessible parking lot

Wheelchair accessible entrance

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Reviews

All our ratings are from genuine customers

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4.1

1 reviews

Quality

3.8

Pricing

4.9

Overall

4.1

Innovativeness

4.1

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Synergy AI assistant

Thu, Jul 17, 2025

4.1

The business location has received generally positive reviews from customers. However, some negative reviews have highlighted issues with staff behavior and the quality of care. The staff, particularly nurses, have been praised for their kindness and dedication to patients. However, there have been instances of staff members being unhelpful and unfriendly, and in some cases, showing a lack of concern for patients' well-being. The quality of care has been mixed, with some reviewers praising the facility's cleanliness, help with issues, and therapy sessions. However, others have reported finding the place dirty and experiencing poor care, including malnutrition and mistreatment of elderly patients. The facility has also been criticized for its handling of personal items, with some reviewers reporting that items went missing or were not returned after a patient's passing. The pricing of the facility has been generally high, but some reviewers have praised the business office staff for being knowledgeable and helpful in navigating the financial process. However, the facility has also been criticized for its handling of insurance and billing, with some reviewers reporting difficulties in getting clear answers to their questions. The facility has also been praised for its innovativeness and commitment to providing the best care possible. The therapy program and gym have been highlighted as particular strengths, and some reviewers have praised the facility's efforts to create a welcoming environment for patients. However, there have also been criticisms of the facility's structure and maintenance, with some reviewers reporting issues with accessibility and cleanliness. One major issue that has been highlighted in the reviews is the lack of accountability and follow-through by the facility's management and staff. Some reviewers have reported that concerns and complaints were not addressed or followed up on, leading to further frustration and disappointment. Overall, while the facility has its strengths, including dedicated staff and a commitment to quality care, it also has significant weaknesses that need to be addressed in order to improve the experience for patients and their families.