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Pep Boys

3.9

• (1 reviews)

65 Court St Street, Hackensack

1593.87

mil

65 Court St Street, Hackensack

1593.87

mil

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Overview

Get top-notch auto maintenance services at Pep Boys. Our technicians will keep your vehicle running smoothly. Visit us today!

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible parking lot

Wheelchair accessible restroom

Restroom

Wi-Fi

Onsite services

Quick visit

Checks

Appointments recommended

On-site parking

In-store pickup

In-store shopping

Oil change

Mechanic

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Reviews

All our ratings are from genuine customers

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3.9

1 reviews

Innovativeness

4.5

Overall

3.9

Quality

4.2

Pricing

3.9

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Synergy AI assistant

Thu, Jul 17, 2025

3.9

This Pep Boys location in Hackensack has been a mixed bag for customers. On the one hand, many have praised the friendly and professional staff, including Daniel, Luis, and Amged, who have gone above and beyond to provide excellent service. The location has also been commended for its timely and efficient service, with some customers reporting that their cars were ready for pickup within a reasonable timeframe. Additionally, the location has a wide range of amenities, including on-site parking, Wi-Fi, and a restroom.On the other hand, some customers have reported issues with the quality of work performed, with one customer claiming that their car was not properly serviced and another customer reporting that their oil filter was installed incorrectly. Some customers have also expressed frustration with the pricing at the location, with one customer reporting that they were charged extra for services that were not clearly explained.Despite these issues, the location has a high overall rating of 4.0, indicating that the majority of customers have had a positive experience. However, it's worth noting that the location's rating is also influenced by a small number of negative reviews that have reported issues with the quality of work and pricing.One issue that stands out is the need for clearer communication about pricing and services. Several customers have reported feeling taken advantage of by the location, with some claiming that they were not properly informed about the costs of services. To address this issue, the location could consider providing clearer estimates and explanations of services, as well as offering more transparent pricing.Overall, the Pep Boys location in Hackensack has the potential to provide excellent service to customers, but may need to work on improving the quality of work and communication to build trust with its customers.