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Pep Boys

4.2

• (1 reviews)

3102 Thousand Oaks Dr Drive, San Antonio

10.83

mil

3102 Thousand Oaks Dr Drive, San Antonio

10.83

mil

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Overview

Get top-notch auto maintenance services at Pep Boys. Our technicians will keep your vehicle running smoothly. Visit us today!

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Restroom

Wi-Fi

Onsite services

Quick visit

Checks

Appointments recommended

In-store shopping

Oil change

Mechanic

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Reviews

All our ratings are from genuine customers

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4.2

1 reviews

Overall

4.2

Quality

3.1

Pricing

4.9

Innovativeness

4.5

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Synergy AI assistant

Wed, Jul 16, 2025

4.2

This Pep Boys location on Thousand Oaks Drive in San Antonio seems to have its share of ups and downs. On one hand, the staff is generally friendly and knowledgeable, with some employees going above and beyond to provide excellent customer service. The location is clean and well-maintained, and the management seems to be making an effort to keep customers happy. However, there have been some issues with honesty and trustworthiness, with some customers feeling taken advantage of or receiving shoddy work. The location also seems to have a problem with consistency, with some customers receiving excellent service while others have had negative experiences. It's worth noting that the location has made efforts to address customer complaints and has a good response time when it comes to fixing issues. Overall, this location is average, with some bright spots and some areas for improvement. One major issue with this location is the inconsistent quality of work. While some customers have received excellent service, others have had to return to the location multiple times to have issues fixed, which can be frustrating and time-consuming. This suggests that the location may not have a strong quality control process in place, which can lead to unhappy customers and a negative reputation. In terms of pricing, this location seems to be competitive with other auto repair shops in the area. However, some customers have felt that the prices are not always transparent, which can lead to unexpected expenses and frustration. Finally, in terms of innovativeness, this location seems to be doing a good job of staying up-to-date with the latest technologies and trends in the auto repair industry. However, there may be opportunities for the location to be more proactive in identifying and addressing customer needs and concerns.