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Pep Boys

4.2

• (1 reviews)

12535 Nacogdoches Rd Road, San Antonio

10.53

mil

12535 Nacogdoches Rd Road, San Antonio

10.53

mil

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Overview

Get top-notch auto maintenance services at Pep Boys. Our technicians will keep your vehicle running smoothly. Visit us today!

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible parking lot

Wheelchair accessible restroom

Restroom

Wi-Fi

Onsite services

Quick visit

Checks

In-store pickup

In-store shopping

Oil change

Mechanic

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Reviews

All our ratings are from genuine customers

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4.2

1 reviews

Overall

4.2

Innovativeness

4.5

Pricing

4.6

Quality

4.2

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Synergy AI assistant

Fri, Jul 18, 2025

4.2

This Pep Boys location on Nacogdoches Rd in San Antonio has received mostly positive reviews from customers. The overall rating is 4.2 out of 5, indicating a good experience for most customers. The quality of service is also rated 4.2, which suggests that customers are generally satisfied with the work done on their vehicles. Pricing is rated 4.6, indicating that customers feel that the prices are reasonable. However, innovativeness is rated 4.5, which could suggest that the location may not be as proactive in adopting new technologies or approaches.Many customers have praised the friendly and professional staff, including JC, Tony, and Charles. They have received high ratings for their excellent customer service, timely repairs, and willingness to go above and beyond to meet customers' needs. Some customers have also appreciated the convenient hours of operation, with the location being open until 8 pm on weekdays.However, a few customers have reported issues with the location, including long wait times, poor communication, and inadequate repairs. One customer reported a situation where their car was left with a check engine light on and a coolant leak after a repair job. Another customer had a negative experience with a previous location, but had a positive experience with this location.Overall, this Pep Boys location seems to be doing a good job of providing quality service and meeting customers' needs. However, it's always a good idea to do your own research and read multiple reviews before making a decision about where to take your vehicle for repairs.