This business has a good reputation among customers, with a high rating of 4.6. Quality of services is rated at 4.4, indicating that while the services are good, there is room for improvement. Pricing is rated highly at 4.9, suggesting that customers feel they get value for their money. Innovativeness is rated at 4.7, indicating that the business is doing something new and different, but not necessarily groundbreaking. The business seems to have a good balance of quality and pricing, but the quality could be improved. The innovativeness of the business is notable, and it is likely that the business is trying to do something new and different. However, there is a bit of inconsistency in the ratings, which may suggest that there are some areas where the business could improve. Some customers have reported excellent service and high-quality grooming, while others have had negative experiences. The business seems to have a good system in place for handling customer complaints, and the owners are responsive to feedback. However, there are some reports of groomers being unwilling to help customers with specific requests, which may indicate a lack of flexibility or understanding of customer needs. The business has a convenient location and offers a range of services, including pet boarding and grooming. The staff is friendly and welcoming, and the facility is clean and well-maintained. However, some customers have reported issues with communication and scheduling, which may indicate a need for improvement in these areas.