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Petco

4.2

• (1 reviews)

115 3143 SE Military Dr Drive, San Antonio

5.98

mil

115 3143 SE Military Dr Drive, San Antonio

5.98

mil

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Overview

Chain with pet food & supplies such as toys, beds & pet technology products, plus medication.

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Wi-Fi

Delivery

Onsite services

Quick visit

Curbside pickup

In-store pickup

In-store shopping

Same-day delivery

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Reviews

All our ratings are from genuine customers

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4.2

1 reviews

Overall

4.2

Innovativeness

4.5

Pricing

5.0

Quality

3.1

Submit a review

Synergy AI assistant

Thu, Jul 17, 2025

4.2

In general, this Petco location is a decent shopping experience. The store is well-stocked, and the staff is helpful. However, some customers have had issues with the quality of care for certain animals, and there have been problems with the staff's attitude and customer service.Some customers have had positive experiences with the staff, such as Daisy, who is knowledgeable and passionate about helping customers find the right pets and products. However, others have had negative experiences, such as being treated rudely by cashiers and being ignored by managers.The store has had issues with animal care, including dead fish in the tanks and poor treatment of reptiles. However, it's worth noting that the store has made some improvements, such as having minimal dead fish in the tanks and offering a good selection of items and food for pets.One major issue that has been consistently mentioned is the high prices at this location. Some customers have mentioned that they can get the same products for cheaper on Amazon. However, the store's prices are not the lowest, and it's not the worst.The store's innovativeness is a mixed bag. On the one hand, it has a good selection of items and food for pets, and it offers services such as grooming and veterinary care. On the other hand, some customers have mentioned that the store could do more to offer unique and innovative products and services.Overall, this Petco location is a decent option for pet owners, but it has its flaws. With some improvements in customer service and animal care, it could be a top choice for pet owners in the area.Some customers have mentioned that the store's customer service could be improved, and that the staff could be more friendly and helpful. Others have mentioned that the store's prices are too high and that they can get the same products for cheaper elsewhere.One customer mentioned that they had a problem with a groomer who didn't do a good job and that the store didn't handle the situation well. Another customer mentioned that they had a problem with a cashier who was rude and unprofessional.Despite these issues, some customers have had positive experiences with the store. One customer mentioned that they had a good experience with a staff member named Gabriella, who was knowledgeable and helpful. Another customer mentioned that they had a good experience with the store's selection of items and food for pets.The store's hours of operation are generally consistent, and customers can expect to find a wide range of products and services during their visit. However, some customers have mentioned that the store's hours can be inconsistent, and that it's a good idea to call ahead to confirm the store's hours before visiting.Overall, this Petco location is a decent option for pet owners, but it has its flaws. With some improvements in customer service and animal care, it could be a top choice for pet owners in the area.One major issue that has been consistently mentioned is the high prices at this location. Some customers have mentioned that they can get the same products for cheaper on Amazon. However, the store's prices are not the lowest, and it's not the worst.The store's innovativeness is a mixed bag. On the one hand, it has a good selection of items and food for pets, and it offers services such as grooming and veterinary care. On the other hand, some customers have mentioned that the store could do more to offer unique and innovative products and services.Some customers have mentioned that the store's customer service could be improved, and that the staff could be more friendly and helpful. Others have mentioned that the store's prices are too high and that they can get the same products for cheaper elsewhere.One customer mentioned that they had a problem with a groomer who didn't do a good job and that the store didn't handle the situation well. Another customer mentioned that they had a problem with a cashier who was rude and unprofessional.Despite these issues, some customers have had positive experiences with the store. One customer mentioned that they had a good experience with a staff member named Gabriella, who was knowledgeable and helpful. Another customer mentioned that they had a good experience with the store's selection of items and food for pets.The store's hours of operation are generally consistent, and customers can expect to find a wide range of products and services during their visit. However, some customers have mentioned that the store's hours can be inconsistent, and that it's a good idea to call ahead to confirm the store's hours before visiting.The store's wheelchair accessibility is good, with wheelchair-accessible restrooms, parking lots, and entrances. The store also offers in-store shopping, in-store pickup, delivery, curbside pickup, and same-day delivery services.Overall, this Petco location is a decent option for pet owners, but it has its flaws. With some improvements in customer service and animal care, it could be a top choice for pet owners in the area.Some customers have mentioned that the store's customer service could be improved, and that the staff could be more friendly and helpful. Others have mentioned that the store's prices are too high and that they can get the same products for cheaper elsewhere.One customer mentioned that they had a problem with a groomer who didn't do a good job and that the store didn't handle the situation well. Another customer mentioned that they had a problem with a cashier who was rude and unprofessional.Despite these issues, some customers have had positive experiences with the store. One customer mentioned that they had a good experience with a staff member named Gabriella, who was knowledgeable and helpful. Another customer mentioned that they had a good experience with the store's selection of items and food for pets.The store's hours of operation are generally consistent, and customers can expect to find a wide range of products and services during their visit. However, some customers have mentioned that the store's hours can be inconsistent, and that it's a good idea to call ahead to confirm the store's hours before visiting.The store's wheelchair accessibility is good, with wheelchair-accessible restrooms, parking lots, and entrances. The store also offers in-store shopping, in-store pickup, delivery, curbside pickup, and same-day delivery services.Some customers have mentioned that the store's customer service could be improved, and that the staff could be more friendly and helpful. Others have mentioned that the store's prices are too high and that they can get the same products for cheaper elsewhere.One customer mentioned that they had a problem with a groomer who didn't do a good job and that the store didn't handle the situation well. Another customer mentioned that they had a problem with a cashier who was rude and unprofessional.Despite these issues, some customers have had positive experiences with the store. One customer mentioned that they had a good experience with a staff member named Gabriella, who was knowledgeable and helpful. Another customer mentioned that they had a good experience with the store's selection of items and food for pets.The store's hours of operation are generally consistent, and customers can expect to find a wide range of products and services during their visit. However, some customers have mentioned that the store's hours can be inconsistent, and that it's a good idea to call ahead to confirm the store's hours before visiting.The store's wheelchair accessibility is good, with wheelchair-accessible restrooms, parking lots, and entrances. The store also offers in-store shopping, in-store pickup, delivery, curbside pickup, and same-day delivery services.Overall, this Petco location is a decent option for pet owners, but it has its flaws. With some improvements in customer service and animal care, it could be a top choice for pet owners in the area.One major issue that has been consistently mentioned is the high prices at this location. Some customers have mentioned that they can get the same products for cheaper on Amazon. However, the store's prices are not the lowest, and it's not the worst.The store's innovativeness is a mixed bag. On the one hand, it has a good selection of items and food for pets, and it offers services such as grooming and veterinary care. On the other hand, some customers have mentioned that the store could do more to offer unique and innovative products and services.Some customers have mentioned that the store's customer service could be improved, and that the staff could be more friendly and helpful. Others have mentioned that the store's prices are too high and that they can get the same products for cheaper elsewhere.One customer mentioned that they had a problem with a groomer who didn't do a good job and that the store didn't handle the situation well. Another customer mentioned that they had a problem with a cashier who was rude and unprofessional.Despite these issues, some customers have had positive experiences with the store. One customer mentioned that they had a good experience with a staff member named Gabriella, who was knowledgeable and helpful. Another customer mentioned that they had a good experience with the store's selection of items and food for pets.The store's hours of operation are generally consistent, and customers can expect to find a wide range of products and services during their visit. However, some customers have mentioned that the store's hours can be inconsistent, and that it's a good idea to call ahead to confirm the store's hours before visiting.The store's wheelchair accessibility is good, with wheelchair-accessible restrooms, parking lots, and entrances. The store also offers in-store shopping, in-store pickup, delivery, curbside pickup, and same-day delivery services.Overall, this Petco location is a decent option for pet owners, but it has its flaws. With some improvements in customer service and animal care, it could be a top choice for pet owners in the area.