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PetSmart

4.3

• (1 reviews)

. 101 1107 Broadway Street, New York

1592.73

mil

. 101 1107 Broadway Street, New York

1592.73

mil

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Direction

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Website

Overview

Chain featuring a range of pets, supplies & food (most offer grooming, boarding & other services).

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wi-Fi

Delivery

Onsite services

Quick visit

Curbside pickup

In-store pickup

In-store shopping

Same-day delivery

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Reviews

All our ratings are from genuine customers

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4.3

1 reviews

Overall

4.3

Quality

4.2

Pricing

4.0

Innovativeness

4.5

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Synergy AI assistant

Thu, Jul 17, 2025

4.3

The overall experience at this PetSmart location is quite good, with a high rating of 4.3. The quality of the products and services offered is also high, with a rating of 4.2. However, the pricing is a bit of a mixed bag, with some customers finding it to be reasonable and others feeling that it is a bit steep. On the other hand, the innovativeness of the store is a strong point, with a wide range of products and services available.The store is well-stocked with a variety of products for pets, including food, toys, and accessories. The staff is generally friendly and helpful, with many customers praising their knowledge and expertise. The store also offers a range of services, including grooming, boarding, and training.However, there are some issues with the store's communication and customer service. Some customers have reported difficulty getting answers to their questions or resolving issues with their purchases. Additionally, some customers have been unhappy with the store's return and exchange policies.One notable issue is the occasional problem with inventory management, with some customers reporting that certain products are not available or are out of stock. This can be frustrating for customers who are looking for specific products or need them in a hurry.Overall, while this PetSmart location has some areas for improvement, it is generally a good choice for pet owners in the area. With its wide range of products and services, friendly staff, and convenient location, it is a great resource for anyone looking to provide the best for their furry friends.