Based on various customer reviews and feedback, it seems that the PetSmart location in Kearny, NJ, has a good overall rating. The quality of products and services is also praised, with many customers appreciating the wide selection of pet food, supplies, and services. However, there have been some issues with pricing, with some customers finding it to be a bit high. Additionally, there have been some complaints about the innovativeness of the store, with some customers feeling that it doesn't offer enough unique or innovative products and services.Some common praises about the store include the helpful and friendly staff, the clean and organized store, and the wide selection of products and services. Many customers have also praised the store's loyalty program and the ability to earn points and rewards.On the other hand, some common complaints include issues with pricing, with some customers finding it to be too high. There have also been some complaints about the store's innovativeness, with some customers feeling that it doesn't offer enough unique or innovative products and services. Some customers have also had issues with the grooming department, with some experiencing subpar treatment and others feeling that the groomers were not knowledgeable about their pets' needs.One notable issue that has been mentioned by several customers is the problem with the grooming department, with some customers experiencing subpar treatment and others feeling that the groomers were not knowledgeable about their pets' needs. Additionally, there have been some complaints about the store's handling of certain situations, such as a customer who was unhappy with the service they received and felt that the store did not handle the situation properly.Overall, while the PetSmart location in Kearny, NJ, has its strengths, it also has some areas for improvement. With a focus on addressing the issues mentioned by customers, such as pricing and innovativeness, the store can work to provide an even better experience for its customers.