San Antonio
Physician Care Centers - Metro
1.07
1.07
Overview
We are a leading primary care group of doctors serving the Medicare population for over 10 years with locations in Florida, Georgia, South Carolina and Texas.
Features
Restroom
Gender-neutral restroom
Wheelchair accessible restroom
Appointments recommended
Appointment required
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Overall
Quality
Pricing
Innovativeness
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The business location is a hospital with multiple services, including physicians and other medical professionals. The office is located in a convenient building, with a wheelchair-accessible entrance, parking lot, and restroom. The staff is friendly and welcoming, with a few employees standing out for their exceptional service, such as Vanessa, Emily, and Dr. Oliver.However, there are several issues that raise concerns. Some patients have reported long wait times, with appointments often running 30 minutes to an hour behind schedule. Additionally, some patients have experienced difficulties getting their prescriptions filled, with some reports of "lost" or "misplaced" prescriptions.Furthermore, there have been complaints about the business model, with some patients feeling that the office is more interested in maximizing insurance billing than providing quality care. Some patients have reported being seen by a doctor's assistant or nurse practitioner instead of a doctor, which may be a concern for some patients.One patient had a particularly disturbing experience, reporting that they were refused service due to a no-show fee, despite trying to resolve the issue amicably. This incident highlights the need for better customer service and conflict resolution skills among the staff.Overall, while the business has its strengths, including a convenient location and friendly staff, there are significant areas for improvement, particularly in terms of wait times, prescription management, and customer service.
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Hours
Closed
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Categories
Medical Service
Doctor
Family practice physician
Other Medics
Physicians
Medical clinic
Hospitals
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